Open Position - Business/QA Analyst

Department: Information Technology
Reports To: Director, Process & Technology Integration
Direct reports: None
Revision Date: October 16, 2007

SUMMARY
Provide systems analysis, quality assurance, technical writing services to EAA, Divisions, and Affiliates. Collaborates in the gathering, compilation and analysis of business needs as relates to the planning, design, development, and testing of corporate, Internet and Intranet information systems.

POSITION ROLES/RESPONSIBILITIES

• Interfaces with business resources and management to perform detailed needs assessment, requirements gathering and analysis in order to define scope and requirements for business systems development and/or application portfolio support and maintenance projects
• Consults with business resources to identify current operating procedures and to clarify business objectives and requirements
• Develops and documents functional specifications of business systems for validation with business resources
• Develops, publishes, and implements test plans
• Develops and maintains technical/system documentation
• Performs analysis, design, and testing using Visual Basic, Visual Studio, Crystal Reports, ASP, IIS 4.0, and SQL Server 2005 in a .NET framework to ensure high quality systems that meet business objectives
• Collaborates with end users to develop operating procedure manuals and with IT Help Desk resources to develop technical support manuals
• Develops and implements quality assurance standards, including defining, tracking, and reporting of quality assurance metrics
• Performs troubleshooting, and related duties for EAA’s application portfolio
• Collaborate with business process owners to deliver user training for core business systems to ensure effective systems utilization

POSITION QUALIFICATIONS

• Bachelor’s degree in computer science or related field. A combination of education and demonstrated experience will be considered
• Minimum of three to five years experience as a business analyst and/or quality assurance analyst
• Formal project management experience required
• Experience in all phases of the systems development lifecycle, business process modeling and related methodologies
• Experience using system development, lifecycle, and quality assurance methodologies
• Minimum of two years experience in a .NET framework utilizing a SOA environment
• Prior development experience using HTML, VBScript, ASP, and IIS preferred
• Familiar with relational databases and client-server concepts
• Prior experience with Aptify 4.0 desirable

COMPETENCIES

Analyze Issues: Gathers and analyzes the most critical information needed to understand problems; probes and looks past symptoms to determine underlying causes of problems and issues; integrates information from a variety of sources to arrive at optimal solutions; detects inaccuracies or flaws in reasoning; defines reasonable alternatives to resolve problems.

Build Realistic Plans: Proactively develops goals and objectives to support the organization's strategic vision; identifies specific action steps, accountabilities, and timeliness for completion; prepares realistic estimates of resources requirements; balances planning with day-to-day demands; coordinates planning across functions and businesses; standardizes work process to facilitate planning efforts; plans for contingencies.

Know the Business: Shows understanding of issues relevant to the broad organization and business; keeps that knowledge up-to-date; possesses and uses cross-functional knowledge.

Listen Attentively: Demonstrates genuine interest and empathy; listens patiently and carefully to input; correctly interprets nonverbal behaviors; clarifies others’ points of view; and listens well in a group.

Make Sound Decisions: Brings to bear the appropriate knowledge and expertise in making decisions; considers alternate solutions before making decisions; bases decisions on sound logic and rationale; advances problems toward resolution when encountering ambiguity or uncertainty; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing and available resources; makes timely decisions on problems and issues requiring immediate attention; makes sounds decisions on complex issues and problems.

Manage Execution: Effectively manages time and priorities by focusing on highest priority tasks and working efficiently; delegates responsibilities and appropriate authority to others; sets expectations, monitors the progress of others and holds people accountable; prepares for and facilitates productive meetings.

Manage and Improve Processes: Understands work from a process perspective; identifies ways to improve the efficiency of future work; stays on top of how processes are working and persuades people to work effectively and efficiently in the search for continuous improvement; adopts best practices from within and outside the organization.

Promote Collaboration and Teamwork: Builds a team environment based on shared values; knows when and how to use a team approach for solving problems; effectively facilitates the group process; values the contributions of all team members; fosters give-and-take relationships; works to remove barriers to collaboration; shares credit with others; and celebrates accomplishments.

Technical/Functional Expertise: Keeps up-to-date on technical knowledge and developments; stay informed about industry practices, standards and trends. (Technical knowledge may include knowledge of how machines, tools and equipment operate); provides technical expertise and guidance in the field; accesses and uses other expert resources, when appropriate; and presents technical information clearly.

Write Effectively: Develops a professional, clear style; uses correct grammar; productively edits one’s own work and that of others; adapts the level of content to the readers; overcomes procrastination; and chooses the correct format for the message.

EXTERNAL/INTERNAL DEPENDENCIES:

• IT Management
• IT staff
• Business Leaders
• Business resources
• Contractors

How to Apply

Send your resume to hr@eaa.org . Resumes should be in Microsoft Word or Adobe PDF format. Please clearly identify the position for which you are applying.

OR....

You may mail your resume to our office:

Experimental Aircraft Association
Human Resources
P.O. Box 3086
Oshkosh WI 54903