Open Position - Homebuilders' Community Manager

Department: Member Programs
Reports To: Director, Member Programs
Revision Date: March 14, 2008

SUMMARY

The Homebuilders Community Manager is responsible for the planning, implementation and ongoing management of programs targeted at the aircraft builder and restorer (aka the “craftsman” segment of EAA’s membership). The position performs the role of a Community Manager responsible for representing the needs and interests of the homebuilder community within EAA, and the development of plans and budgets needed to achieve goals. This position will closely work with the Director of Member Programs on strategic issues as well as tactical planning and implementation.

POSITION ROLES/RESPONSIBILITIES

• Act as an internal thought-leader and advocate for the homebuilder/craftsman segment of EAA’s membership.
• Translate EAA’s overall strategic direction for the segment into executable plans needed to achieve stated performance goals, including:
• Work closely with EAA Publications to create and influence the contents of EAA websites, magazine publications, and a new electronic newsletter focused on the needs and interests of the community.
• Be an active participant and leader in the development of the homebuilding community online.
• Manage the Technical Counselor & Flight Advisor programs.
• Be the primary staff liaison with the Homebuilt Aircraft Council, and the homebuilder community at-large.
• Facilitate an appropriate program of homebuilding activities at EAA AirVenture Oshkosh.
• Be an internal subject-matter expert in homebuilding and craftsmanship issues for all EAA departments work including Aviation Services and EAA Government Advocacy staff.
• Define consistent and accurate measurements to evaluate program status.
• Set objectives and monitor progress.
• Develop and monitor budget results.
• Assist in the development of marketing plans.
• Provide leadership and performance management for direct report(s).

POSITION QUALIFICATIONS

• Bachelor's degree is typically required for this position. A combination of education and experience will also be considered.
• A minimum of five years of project or program management experience within a customer driven organization, and demonstrated ability to improve results.
• Computer skills to include proficiency in MS Word, Excel, PowerPoint, Outlook. Experience with a broad range of internet technology and tools, in particular community oriented features such as messageboards, blogs, wikis, etc. is required.
• Ability to travel (up to 15% with occasional travel for 5-10 days at a time). Some international travel may be required and as such must be able to meet the requirements for international travel. Must possess a valid driver’s license and a good driving record.
• Aircraft building experience required; restoration experience a plus.
• EAA Technical Counselor and/or Flight Advisor experience preferred.
• FAA Airframe & Powerplant certification with Inspection Authorization preferred.
• Pilot certificate required.
• Strong understanding of EAA and Chapter network required.

COMPETENCIES

• Results Orientation: Ability to effectively apply resource, strategy and tactics to meet or exceed established performance metrics.
• Create Member Loyalty: Understands the member’s requirements and expectations; delivers on commitments to members; provides value and ensures exceptional member experiences; seeks feedback from members; effectively recovers from mistakes; removes barriers to customer service; builds a member-focused team.
• Build Realistic Plans: Proactively develops goals and objectives to support the organization's strategic vision; identifies specific action steps, accountabilities, and timeliness for completion; prepares realistic estimates of resources requirements; balances planning with day-to-day demands; coordinates planning across functions and businesses; standardizes work process to facilitate planning efforts; plans for contingencies.
• Know the Business: Shows understanding of issues relevant to the broad organization and business; keeps that knowledge up-to-date; possesses and uses cross-functional knowledge.
• Make Sound Decisions: Brings to bear the appropriate knowledge and expertise in making decisions; considers alternate solutions before making decisions; bases decisions on sound logic and rationale; advances problems toward resolution when encountering ambiguity or uncertainty; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing and available resources; makes timely decisions on problems and issues requiring immediate attention; makes sounds decisions on complex issues and problems.
• Manage Execution: Effectively manages time and priorities by focusing on highest priority tasks and working efficiently; delegates responsibilities and appropriate authority to others; sets expectations, monitors the progress of others and holds people accountable; prepares for and facilitates productive meetings.
• Manage and Improve Processes: Understands work from a process perspective; identifies ways to improve the efficiency of future work; stays on top of how processes are working and persuades people to work effectively and efficiently in the search for continuous improvement; adopts best practices from within and outside the organization.

HOW TO APPLY

Send your resume to hr@eaa.org . Resumes should be in Microsoft Word or Adobe PDF format. Please clearly identify the position for which you are applying.

OR....

You may mail your resume to our office:

Experimental Aircraft Association
Human Resources
P.O. Box 3086
Oshkosh WI 54903