Open Position - Manager, Exhibitor Sales and Fulfillment
Title: Manager, Exhibitor Sales and Fulfillment
Department: Business Relations
Reports To: Vice President, Business Development
Status: Full-time, exempt
Location: Oshkosh, WI
The Manager, Exhibitor Sales and Fulfillment is responsible for managing the sales, renewals, logistics, budgeting, reporting and staffing of EAA's AivVenture exhibitor program .Maximizing revenue growth and delivering contractual obligations driving customer satisfaction, retention and growth year over year. Continually adding value to exhibit venues, processes, programs, operations and offerings.
ROLES AND RESPONSIBILITIES
- Manage annual exhibit budgets: achieve expenses, revenue and profitability targets.
- Work with Business Development to identify new exhibitors and manage relationships with existing exhibitors.
- Recommend exhibitor rates, maintaining a fair and competitive, current price structure.
- Recommend and design layout of exhibitor spaces, ensuring maximum revenue potential and exhibitor accommodation; assigning physical location to exhibitors based on their sponsorship levels and strategic alignment with the goals of AirVenture.
- Communicate, via newsletters and bulletins, important aspects of exhibit space, design, guidelines, and available resources to new and existing exhibitors..
- Communicate with state and local officials to apply for relevant temporary use permits. Effectively discuss and resolve issues related to permits.
- Manage convention-related exhibitor logistics including but not limited to ensuring that all indoor/outdoor set up is accurate and completed in a timely manner, directing exhibitor check in process, assisting exhibitors, provide for exhibit building security before and after hours, and other related activities.
- Establish and maintain exhibit policies and procedures, overseeing activities of exhibitors during the annual convention to monitor compliance.
- Monitor pricing and other services provided by authorized 3rd party contractors, ensuring compliance with EAA standards and policies.
- Manage exhibitor contracts, verifying completeness and accuracy of contracts and timely return of credential forms and payments..
- Supervise support staff which includes part-time and temporary convention support staff and volunteers. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; recognizing, rewarding and disciplining employees; addressing complaints and resolving problems.
- Generate performance reports on a continuous basis.
- Continuously improve processes and methods to improve operations the quality of services provided.
- Embraces and supports the EAA mission and performs safe practices in the workplace and aviation environment.
- All other duties as assigned
- Four year college degree at a minimum of three years of Convention-related experience ; or equivalent combination of education and experience.
- Ability to read, interpret, write and communicate legal contract language, policies and procedures to exhibitors, staff and others.
- Strong written and verbal communication skills.
- Ability to organize and communicate priorities, conduct work tasks with little supervision and work independently.
- Professional attitude and ability to perform as a team member and leader.
- Ability to represent EAA in a professional, enthusiastic manner.
- Strong customer service orientation and skills.
- Experience in aviation and with EAA is a plus.
Analyze Issues: Gathers and analyzes the most critical information needed to understand problems; probes and looks past symptoms to determine underlying causes of problems and issues; integrates information from a variety of sources to arrive at optimal solutions; detects inaccuracies or flaws in reasoning; defines reasonable alternatives to resolve problems.
Engage and Inspire: Creates and communicates a vision aligned with the direction of the organization; clarifies others' roles and responsibilities; inspires a sense of personal ownership and commitment to work; creates a high-performance work environment; recognizes achievement of others ensuring that people feel appreciated and valued for their efforts.
Establish and Build Relationships: Relates to others in an open, friendly, accepting and respectful manner; viewed as approachable and shows interest in others; develops and maintains high-quality relationships with manager, peers, and direct reports; demonstrates style flexibility when relating to a variety of people and situations; uses formal and informal networks to get things done; identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization; builds and maintains appropriate contacts and networks with people in the industry or profession.
Know the Business: Shows understanding of issues relevant to the broad organization and business; keeps that knowledge up-to-date; possesses and uses cross-functional knowledge.
Listen Attentively: Demonstrates genuine interest and empathy; listens patiently and carefully to input; correctly interprets nonverbal behaviors; clarifies others' points of view; and listens well in a group.
Make Sound Decisions: Brings to bear the appropriate knowledge and expertise in making decisions; considers alternate solutions before making decisions; bases decisions on sound logic and rationale; advances problems toward resolution when encountering ambiguity or uncertainty; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing and available resources; makes timely decisions on problems and issues requiring immediate attention; makes sound decisions on complex issues and problems.
Manage Conflict: Seeks to analyze the underlying causes of conflicts; knows when to encourage disagreement and when to minimize or resolve it; deals with disagreements and conflicts in a respectful and tactful manner; knows how to deal with conflict situations constructively; brings substantive conflicts into the open and attempts to deal with them collaboratively.
Manage Execution: Effectively manages time and priorities by focusing on highest priority tasks and working efficiently; delegates responsibilities and appropriate authority to others; sets expectations, monitors the progress of others and holds people accountable; prepares for and facilitates productive meetings.
Manage and Improve Processes: Understands work from a process perspective; identifies ways to improve the efficiency of future work; stays on top of how processes are working and persuades people to work effectively and efficiently in the search for continuous improvement; adopts best practices from within and outside the organization.
Promote Collaboration and Teamwork: Builds a team environment based on shared values; knows when and how to use a team approach for solving problems; effectively facilitates the group process; values the contributions of all team members; fosters give-and-take relationships; works to remove barriers to collaboration; shares credit with others; and celebrates accomplishments.
Speak with Impact: Expresses oneself clearly, concisely and effectively; adapts content and level of detail to the situation; prepares and delivers clear, well-organized presentations; develops a smooth, polished delivery style; and creates high-impact visual aids.
Typical office setting. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Please direct any employment questions to firstname.lastname@example.org.
You also may mail your application, resume, and cover letter to our office:
Experimental Aircraft Association
P.O. Box 3086
Oshkosh, WI 54903-3086
Equal Opportunity Employer