Return Policy

Returns and refunds must be made within 90 days of receipt of your order. All items must still have their original tags attached. Clothing that has been worn and shipping are not refundable items. You may return any of the following items for a full merchandise refund:

  • Any book
  • Any gift
  • Any clothing item that has not been worn

Some items cannot be returned for a refund; only exchanges for the same item will be made. These items are: videos, DVDs, or computer software.

Items that do not have a receipt will be refunded at the current sale price.

If your product arrives to you broken or damaged in any way, once the original is returned to us with an explanation on what is wrong with the product and what you would like done, we will either refund your purchase price or send out a replacement.

AirVenture returns and refunds will be issued upon our discretion; items should have original tags attached. Dated or event items may not be available for exchanges after the event dates.

If you have any questions or comments, please contact Membership Services at 800-564-6322 or


Return Procedure

Use the form on the reverse side of your packing slip. If your packing slip is not available, print and fill out the Merchandise Return Form and enclose with your merchandise.

To help us provide the best service possible, please fill out the form completely, indicating what action you would like us to take (exchange or refund) and the reason you are returning the item.

Ship prepaid to the address on the packing slip and be sure to insure your return shipment. Return merchandise to:

Merchandise Return
3130 Knapp Street Rd.
P.O. Box 3086
Oshkosh, WI 54903-3086

Any packages returned for a refund or returned to EAA because they are undeliverable via the shipping method used will not have the shipping and handling charges refunded. This charge is the responsibility of the customer.

Gift Returns

We are happy to accept returns of gifts. We will issue a check refund to the gift recipient at the same address to which the order was shipped. At this time, we can only issue a refund, and cannot make an exchange or provide store credit.

If you are returning a gift, complete the Gift Return Form and enclose with your merchandise.

Be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift.  (We won't let them know about your return.) Please include your own e-mail address as well, so that we may confirm your refund.

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