Guest Services

EAA offers a variety of convenient services and amenities to help make your visit to EAA AirVenture Oshkosh enjoyable!

Aircraft Maintenance (Off-site)

Basler Flight Service 920-236-7827 and NewView Technologies 920-303-0709 provide aircraft maintenance services.

ATM Locations

ATMs are located throughout the grounds at the following locations:

• EAA Aviation Museum Lobby
• Bus Park
• Camp Scholler Security & Assistance Center
• EAA Wearhouse
• FlyMarket
• Main Admission Gate
• Lifetime Member Oasis
• Ultralight Barn
• Homebuilders Headquarters Store
• Warbirds Headquarters Store
• Seaplane Base
• Select Red One Market Stores
• Most Concession and Dining Areas

Banking/Currency Exchange

EAA members may cash checks (up to $200) at the windows located at the southeast corner inside the EAA Warehouse.

Sponsored By:

Charging Stations

Charging stations are located throughout the AirVenture grounds.

• EAA Four Corners Tents
• Aviation Gateway Park
• Hangar A, B, C, and D
• Aeroplane Workshop
• Blue Barn
• Museum Fergus Plaza
• KidVenture
• Helicopter Operations
• Red One Market Central
• Ultralight Cafe & Runway
• Vintage
• Warehouse
• Main Gate

Communications Center

The Communications Center is staffed 24 hours a day during AirVenture to serve attendees as an information resource and an emergency message relay service. Emergency messages are broadcast through the center's PA system throughout the day or as needed as well as relayed to those staying in Camp Scholler. During Airventure, you can contact the Communications Center at 920-230-7800.

Sponsored By:

NEW Complimentary Earplugs

Earplugs are available at the following locations thanks to a generous sponsorship from PenFed. You can find these free earplugs at the following locations on the AirVenture grounds:

• EAA Aviation Museum Admission
• Main Admission Gate
• North 40 Admission Gate
• Theater in the Woods Gate
• Ultralights Admission Gate
• South Admission Gate (Green Lot)
• Homebuilders Headquarters
• KidVenture
• Member Center Tent
• Youth Welcome Center Tent

Severe Weather Emergencies

In the event of a Weather Emergency, Winnebago County emergency sirens will activate. At this point, it will be determined if the Event, or portions of the Event, should be postponed or cancelled and the grounds should be Evacuated – this will be a joint decision made by EAA Senior Leadership, on-site NOAA/NWS meteorologists, the Winnebago County Sheriff’s Department, and Winnebago County Emergency Management.

First Aid

In case of an emergency... dial 911.

Medical release forms, required by Wisconsin state law for persons under age 18, are available at each first aid building for treatment of a minor in the absence of a parent or legal guardian.

Camp Scholler First Aid Building

located at Schaick Avenue and 38th Street

Phone Number: 920-230-7807

Hours:

• Friday & Saturday: 9:00 a.m. - 4:00 p.m.
• Sunday - Saturday 8:00 a.m - 7:00 p.m.
• Sunday: 8:00 a.m - 4:30 p.m.

AirVenture Convention Site First Aid

located northeast of the FAA control tower off Waukau Avenue

Phone Number: 920-230-7808

Hours

• Monday: 8:00 a.m. - 8:00 p.m.
• Tuesday: 8:00 a.m. - 7:00 p.m.
• Wednesday: 8:00 a.m. - 9:00 p.m.
• Thursday: 8:00 a.m. - 7:00 p.m.
• Friday: 8:00 a.m. - 7:00 p.m.
• Saturday: 8:00 a.m. - 9:00 p.m.
• Sunday: 8:00 a.m. - 4:30 p.m.

EAA Services for Guests with Disabilities at AirVenture

Welcome

EAA is dedicated to providing access and services to guests with disabilities in an effort to assure that every guest has a safe, comfortable and enjoyable experience at EAA® AirVenture® Oshkosh™ (“AirVenture”). ADA access is available to all AirVenture venues, including the EAA Aviation Museum™.

For more information about event access or services, please call (800) 564-6322 or e-mail membership@eaa.org. Additional information is available on the AirVenture map and event app available at www.EAA.org/app.

Parking

ADA accessible parking is available in the D Lot on a first come, first served basis. A current, valid state-issued disability parking permit, placard or identification is required. Standard parking pass rates apply.

Camping

Located adjacent to the convention grounds, Camp Scholler has designated camping areas for guests with disabilities, as well as 24-hour auxiliary generator needs. A limited number of sites with electric and water hookups are available for an additional fee. Sites are allocated on a first-come, first-served basis. At least one person in each camping unit must be an EAA member. EAA Memberships are available at the Camp Scholler entrance.

Aircraft Parking and Camping

Upon arrival, please display your disabled permit, placard or identification along with the arrival sign (found in the EAA AirVenture Oshkosh NOTAM) so ground personnel can direct you to the appropriate area. Designated aircraft camping accommodations for guests with disabilities are available in the North 40 as well as in the homebuilt camping area.

Shuttle Routes

Every on-site shuttle route on the EAA grounds including Camp Scholler, convention grounds, and aircraft parking has at least one ADA accessible vehicle that accommodates various types of wheelchairs and electric conveyance vehicles.

Mobility Devices and Convention Rentals

Single-rider Electric Conveyance Vehicles (ECVs) specifically designed for those with mobility disabilities are allowed on convention grounds and can be rented near the Main Admission Gate from Vista Mobility Inc. at (262) 677-2696. Or by making a reservation online at www.vistamobility.net. For more information on rentals, contact Vista Mobility Inc. at (262) 677-2696. Other electronic personal assistance mobility devices, such as Segways®, are also allowed on convention grounds when required because of an individual’s mobility disability. Some of the grounds may be difficult for ECVs and other electronic personal assistance mobility devices to navigate as some areas are grass or gravel covered. All mobility devices must be operated at normal walking speed. Only one guest at a time is allowed to sit or stand, as applicable, on an ECV or other electronic personal assistance mobility device. Violations of the rules for the safe operation of mobility devices will result in the inability to use the mobility device on convention grounds.

Note: Individually owned or rented automobiles, golf carts, motorcycles, motorbikes, motor scooters, mopeds, hoverboards, unicycles, bicycles and all-terrain vehicles are, due to safety requirements and concerns, not recognized as authorized mobility devices for guests with mobility disabilities and are not allowed on convention grounds for that purpose. Campgrounds are not considered convention grounds and have different rules for the use of the above listed vehicles and devices. Please contact member services for additional information.

OPDMD Assessment and Sticker Locations

If you are seeking to use an Other Power-Driven Mobility Device (OPDMD) on AirVenture grounds that is not a single-seat personal electronic conveyance vehicle, then the OPDMD must be reviewed and approved by EAA’s security personnel prior to it being brought onto AirVenture grounds. The OPDMD can be reviewed by EAA Security, who will issue a sticker when appropriate, at the following locations (see map here):

1. Main Gate Admission (Gate 30)
2. Ultralight Admission Gate (Gate 23)
3. Warbirds Admission Gate
4. EAA Security and Dispatch and Communications Center (1465 Schaick Ave.)

Please note that EAA reserves the right, when appropriate, to request that the individual seeking to use the OPDMD show credible assurance, as defined by the ADA, that the individual needs the device because of the individual’s mobility disability.

Service Animals

EAA follows ADA guidelines regarding service animals. The ADA defines service animals as dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities. The specific work or task an animal has been trained to provide must be directly related to a person’s disability. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals according to the ADA. Therefore, emotional support animals are not permitted on convention grounds or in any EAA facilities. Service animals must remain on a leash or in a harness and under the control of the owner at all times. Emotional support animals and other pets, including dogs, are allowed in campgrounds and at the Seaplane Base, excluding in the water. Please contact member services for additional information

Restrooms

ADA accessible and wheelchair accessible restrooms, hand washing stations, and showers designed for use by guests with mobility disabilities are available throughout the EAA grounds including Camp Scholler, convention grounds, and aircraft parking and camping.

ADA Accessible Ticket Counters

ADA accessible ticket counters are available for use in key locations around the grounds, including Main Gate Admissions, North 40, and camper and showplane registration.

If special accessible transportation is required, please stop at the bus park area near the Main Admission Gate or call (920) 230-7932.

Information Services

In addition to the EAA AirVenture App and the EAA Welcome Center, there are other information services located on the grounds.

EAA Convention Headquarters:

Hours of Operation

• Sunday - Saturday: 8 a.m. - 6 p.m.
• Sunday: 8 a.m. - 5 p.m.

AirVenture Assistance Center:

Hours of Operation

• Monday - Saturday: 7 a.m. - 7 p.m.
• Sunday: 7 a.m. - 2 p.m.

The Assistance Center is located at the Main Gate entrance and provides assistance and informational services to all attendees while at AirVenture.

Services Provided Include:

• Will call for attendees, vendors, municipalities, local businesses, EAA chapters, EAA divisions, EAA chairmen, and EAA staff.
• Information regarding AirVenture such as daily events, features and attractions, exhibitor locations, shuttles, and restroom locations.
• Recommendations for restaurants, shopping, and how to make the most of out of your AirVenture experience whether you are a first-time or longtime attendee.
• Issue proof of EAA membership for individuals who forgot their membership cards.
• Departure passes for pilots preparing to leave AirVenture.
• Assist visitors with exchange and daily passes.
• Information on AirVenture volunteer opportunities.
• Additional services such as assist with lost vehicles, lost and found for items misplaced at the Main Gate, and more.

Oshkosh Visitors Information Center

Hours of Operation:

• Monday: 8:00 a.m. - 7:00 p.m.
• Tuesday, Thursday, & Friday: 8:00 a.m. - 5:00 p.m.
• Wednesday & Saturday: 8:00 a.m. - 8:00 a.m.
• Sunday: 8:00 a.m. - Noon

Visit the Oshkosh Visitors Information Center at the corner of Waukau Avenue and Knapp Street next to the control tower for assistance with anything in regards to EAA AirVenture Oshkosh or even the city of Oshkosh itself. Friendly volunteers are looking forward to welcoming you to Oshkosh and helping you with your questions.

Services Provided Include:

• Information regarding AirVenture such as daily events, features and attractions, exhibitor locations, shuttles, and restroom locations.
• Recommendations for restaurants, shopping, and how to make the most of out of your AirVenture experience whether you are a first-time or longtime attendee.

Translation Services

Translation services are available via volunteers at the International Visitors Tent by calling (920) 230-7882 or going there in person. Located east of the Wearhouse (K-12), box B, on the AirVenture Visitor Map.

Propane Gas

Propane tank refills are available on-site at Red One Market West.

Bike Parking

Bicycles are allowed in the campgrounds, but they are not allowed on the convention site . Bicycle corrals are located:

• Gate 27
• Main Gate
• North 40 Gate
• Gate 23 at Knapp Street and Waupun Road

AirVenture Lost and Found

Lost and Found sites are located at the Camp Scholler Security office and on the AirVenture grounds east of Convention Headquarters. During AirVenture, you can fill out the AirVenture Lost & Found Claim Form or call 920-230-7910. After AirVenture, please submit an AirVenture Lost & Found Claim Form or send an email to lostandfound@eaa.org. The status of previously submitted claims can be checked using the Lost and Found Status Checker and the Claim Number you received when you filed your claim.

Lost and Found Submission Form

Status Checker

Security

In case of an Emergency... dial 911.

EAA Security operates 24 hours a day during AirVenture. Please call Security Dispatch if you need Security at any time (including Event Security): 920-230-7754

Emergency Post Map

EAA Security and Camp Scholler Security are located both in Camp Scholler, just west of the Red Barn Store at 1465 Schaick Ave.

Shipping Services

For attendees, not exhibitors/vendors

The United States Postal Office will not have a location on the convention site. Do not ship your items via the US Postal Service.

Shipping Labels: Use these shipping labels for all inbound shipments as they will expedite handling.

Inbound Shipping: For attendees, not exhibitors/vendors: FedEx, UPS, DHL, Amazon, etc - Must be picked up at the GES Service Center by 5 p.m., located on the west side of Exhibit Hangar A, just south of the Red/Yellow Tram Hub.

Outbound Shipping

For attendees, not exhibitors/vendors: Packages can be shipped out from The UPS Store located on the west side of Exhibit Hangar A. Shipping services are offered Mon 7/22-Sun 7/28, 8 a.m.-5 p.m.

Wi-Fi

Check the AirVenture grounds map for Wi-Fi hotspots and Wi-Fi stations with electricity. (Note: roaming service is unavailable.) Call the Wi-Fi help desk (920-230-7831) if you need any assistance. We are happy to help.

Groceries and Supplies

Whether you are looking for fresh fruits, salads, healthy snacks, or a delicious hot cup of coffee, Red One Market has everything you need to make your stay more enjoyable. Find a Red One Market location near you.

Laundry Services (on-site)

The laundry facility, located at the West Camp Store is open 24/7 during the week of AirVenture.

Youth Activities

Playgrounds

Located near Camper Registration, it is fenced, but unsupervised.